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← Leadership and Management
6 modules · 6 lessons

Problem and People management

Problem solving is the act of defining a problem; determining the cause of the problem; identifying, prioritizing, and selecting alternatives for a solution; and implementing a solution. During this workshop, you will understand problem solving and how to approach different problems and make effective decisions in the workplace. You will also gain insight into the types of conflict in the workplace and how to manage and resolve the conflict.

Access is given by your company administrator.

What you will cover
  1. 01Introduction to problem solving1 lesson + exam
  2. 02Problem solving vs decision making1 lesson + exam
  3. 03The five primary steps in problem solving1 lesson + exam
  4. 04Reasons for conflict in the workplace1 lesson + exam
  5. 05Types of conflict & managing conflict1 lesson + exam
  6. 06Types of difficult people1 lesson + exam