Customer Service Essentials

Good customer service is expected, but unfortunately experienced less frequently than expected. Customer service matters because everybody in every organisation either helps customers directly or helps colleagues (internal customers) who serve the paying customer. Competing goods and services don’t differ greatly from each other, so customers will choose where to shop based on the service they get. During this workshop, you will explore the following: The Benefits of good customer serviceImproving your Listening SkillsDealing with complaints and angry customers Ensuring Customer satisfaction Rewarding good customer serviceOvercoming obstacles

Access is given by your company administrator.