← Personal Development
19 modules · 19 lessons
Communication skills
For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. The Communication Skills workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
Access is given by your company administrator.
What you will cover
- 01Introduction to communication skills1 lesson + exam
- 02Introduction to communication1 lesson + exam
- 03The assumptions we make1 lesson + exam
- 04Communication dynamics1 lesson + exam
- 05Communication dynamics part 21 lesson + exam
- 06The manager as communicator1 lesson + exam
- 07The manager as communicator - effective communication1 lesson + exam
- 08Barrier to effective communication - personal barriers1 lesson + exam
- 09Barrier to effective communication - organisational barriers1 lesson + exam
- 10Barrier to effective communication - process barriers1 lesson + exam
- 11Overcoming barriers1 lesson + exam
- 12Managing communication channels - spoken communication1 lesson + exam
- 13Managing communication channels - written communication1 lesson + exam
- 14Visual communication1 lesson + exam
- 15Non-verbal communication1 lesson + exam
- 16Technology and multi-media1 lesson + exam
- 17You as the communicator1 lesson + exam
- 18Improving communication skills1 lesson + exam
- 19Working relationships1 lesson + exam